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4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS. Starts to insinuate that I am lying to her. I have the emails from the agent on 7/17. She even starts to laugh when I explain the timeline. I ask to speak to a supervisor and she says she will mark my file for a supervisor to call me. She then continues to ask questions and states that she has to update her notes. She also stated that I may have to pay a restocking fee for the dishwasher.

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It has been a month and a half, my dishwasher is still not working, these people do not work hard to resolve issues, do not call you back when they say they will, and clearly could care less about their customers.

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Completely rusted put.

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I am a new customer with them by my experience thus far has been excellent.

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They tried to email Ms because apparently she doesn’t have a phone number.